Muncie, Indiana

Accessibility Statement

Muncie Water Damage wants this site to be usable by everyone who needs water damage information, including people using screen readers, keyboard navigation, magnification, or a small screen. Last updated August 16, 2026.

The standard we work toward

We build and review this site against the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We chose that standard because it is the widely used technical benchmark for web accessibility: the U.S. Department of Justice adopted WCAG 2.1 Level AA in its 2024 web accessibility rule for state and local government websites under Title II of the Americans with Disabilities Act.

That rule applies to state and local government entities. Muncie Water Damage is a private business and is not a Title II entity, so we use WCAG 2.1 Level AA as a practical target rather than as a rule that governs us. We do not claim ADA compliance, certification, or full conformance with WCAG. We test the site ourselves rather than through a third-party audit, and we treat accessibility as ongoing work rather than a finished item.

What we have built in

Semantic structure. Each page uses one main heading followed by an ordered heading outline, plus header, navigation, main, and footer landmarks so assistive technology can move through the page by region.
Skip link. A "Skip to main content" link is the first focusable item on every page and becomes visible when it receives keyboard focus.
Keyboard access. Every link, button, menu, and expandable question can be reached and operated with a keyboard alone. The menu button and location menu report their expanded state, and focus stays visible throughout.
Visible focus. A high-contrast focus ring is drawn around the focused element rather than being removed for appearance.
Contrast. Body text, headings, links, and the phone call button are set to meet the AA contrast ratios of 4.5:1 for normal text and 3:1 for large text and interface borders.
Meaningful links and images. Links describe where they lead instead of saying "click here," and photographs carry alt text describing what is in the frame. Decorative elements are hidden from assistive technology.
Reflow and zoom. Pages are fluid and reflow to a single column on narrow screens and at high zoom, without horizontal scrolling or clipped text.
No motion traps. There are no carousels, autoplaying media, popups, or timed content that could interrupt reading. The site currently has no audio or video; if we add any, it will carry captions and a transcript and will not play on its own.
Color is never the only signal. Instructions and emphasis do not depend on color alone. Links are underlined, and important points are marked by wording and structure rather than by a color a reader may not perceive.
Data tables. Where a table is used, it carries real table markup with proper header cells rather than a layout built from boxes, so a screen reader can announce the row and column a value belongs to.
Works without scripts. Page content remains readable if JavaScript does not load. Scripts add convenience, not access to information.
Text you can control. Type is set in relative units so browser text sizing and user stylesheets work normally.

Known limits

Some third-party photographs on the site were licensed rather than taken by us, and their alt text describes what is visible rather than a specific Muncie property. We are also aware that longer guidance pages ask a lot of a screen reader user; we keep headings descriptive so a page can be skimmed by structure. If you find a barrier we have not listed, we would like to hear about it.

Contacting us another way

If any part of this site gets in your way, you do not have to use it to reach us. Call 765-615-4599 and we can answer the same questions by phone, or email [email protected].

Reporting an accessibility problem

Email [email protected] with the page address, what you were trying to do, and the browser or assistive technology you were using. That detail helps us reproduce the problem. We read every report and will tell you what we find and what we plan to do about it.

Ongoing work

Accessibility is checked when pages change and when new pages are added. As issues are found, they are fixed in the shared design system so a single repair reaches every page that uses it.

See also our Privacy Policy and Terms of Use.